This statement summarises Kambrook’s policies regarding the collection, storage, use and disclosure of personal information, including sensitive information, that may be collected or submitted to us through the Kambrook website of www.kambrook.com.au, or via any other means of collection.
Your privacy is important to Kambrook
Kambrook respects and upholds the confidentiality of information and the privacy of individuals. Kambrook is committed to ensuring the privacy of personal information provided to us. We are bound by the Privacy Act 1988 (Cth) and guided by the Australian Privacy Principles. Unless we have your direct permission to do otherwise, we will only collect and use your personal information as set out in this Privacy Statement. Where we or our documents request personal information, we will state the purposes for its use and to whom it may be disclosed.
The type of information that may be collected and stored by Kambrook or Breville Group Limited (“BRG”) includes:
Other information you provide is not required by us but may assist with responding to your request more effectively.
Why do we collect, use and disclose personal information?
Kambrook offers various products and services to our customers and also strives to meet the needs of our customers with after sales services and improved product performance.
To do this effectively, we need to collect certain personal information.
Depending on the product or service you have acquired, it may be necessary to keep a record of the transaction for business purposes or to enable us to respond to your concerns, or to improve our products or service.
We may hold personal information for the following primary purposes:
Occasionally we require organisations outside Kambrook to provide a service for purposes, which are necessary for us to conduct our business, functions and activities (for example advertising names of competition winners and delivering products). We will take such steps as are reasonable in the circumstances to ensure these organisations both inside and outside of Australia deal with personal information according to this policy and do not breach the Australian Privacy Principles in relation to the information.
The personal information we collect from you
All personal information we collect from you requires your consent, for example, opening an account, supplying a service, purchase and delivery of products, special offers and after sales services. We may from time to time use your personal information as part of improved product performance or for marketing purposes that we think will be useful to you. Our marketing communications will provide you with details of how to opt-out. Sensitive information is subject to greater restrictions.
Anonymity and pseudonymity
You have the right to anonymity, or to use a pseudonym when dealing with us, and you do not have to supply us with information, however if you choose not to provide the information and we need to fulfil your request for a specific product or service, we may be unable to provide you with that requested product or service.
Our disclosure of your information
The following describes some of the ways that your personal information may be disclosed by Kambrook or BRG:
How we manage your personal information
You may have contact with us personally, by telephone, mail, over the internet or other electronic medium. We take such steps as are reasonable in the circumstances to keep your personal information secure in a combination of secure computer storage, hard copy files and other records to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure.
How to access or seek correction of your personal information
You have the right to access the personal information you have provided to us. If you require details of your personal information held by us, we will need to verify your identity before meeting your request, which we will process in a reasonable time. We will take such steps as are reasonable in the circumstances to give access in a way that meets the needs of both Kambrook and the individual.
If we are satisfied, having regard to the purposes for which your information is held is inaccurate, out of date, incomplete, irrelevant or misleading, or you request us to correct that information then we will promptly correct it and notify any related bodies corporate of the corrections.
When your personal information is no longer needed we will remove any personal identifiers or we will ensure the secure destruction of the records.
As far as permissible under law, Kambrook accepts no responsibility for the unauthorised access of personal information held by Kambrook.
Changes to our privacy statement
From time to time in may be necessary for us to review and revise this privacy statement. We reserve the right to change our privacy statement at any time and to notify you by publishing an updated version on the Kambrook website.
How to contact us if you have a problem or complaint
If you have any queries in relation to this statement, or in relation to opting out of direct marketing or to make a request to access or correct your personal information or to make a complaint in relation to our handling of your personal information, please contact the Kambrook People and Performance department at Suite 2, 170-180 Bourke Rd, Alexandria NSW 2015, Tel (+61 2 9384 8100)